Terms & Conditions

By accessing or placing an order with Highzoo (“we”, “us”, “our”, “Highzoo”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with any of these Terms, you must not use our website.

1. About Us

Highzoo is an online clothing retail store based in [City, State], India. Our website https://highzoo.in (“Site”) allows you to browse and purchase apparel and accessories as listed on the Site.

2. Eligibility & Acceptance

2.1 By using the Site or placing an order via the Site, you represent that you are at least 18 years old or otherwise capable of forming a legally binding contract under applicable law.
2.2 You agree to provide true, accurate, current and complete information when placing an order and to maintain and promptly update your account details.
2.3 These Terms apply to your use of the Site, any associated services, and your purchase of goods made available by Highzoo.

3. Products, Pricing & Availability

3.1 We endeavour to describe and display products accurately on the Site. However, slight variations in colour, style or size may occur.
3.2 All prices listed are in Indian Rupees (INR) and are inclusive of taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.
3.3 Product availability is subject to change. We reserve the right to limit quantities, refuse any order (or part thereof) and to discontinue any product at any time.
3.4 If an item you ordered becomes unavailable, we will promptly inform you and provide you with the option of a refund or alternative product.

4. Orders & Payment

4.1 You may place an order by following the checkout process on the Site. Once you submit your order, you will receive an order acknowledgement via email. Please note: the acknowledgement does not constitute acceptance of your order. Acceptance occurs when we dispatch the product.
4.2 Payment must be made via payment methods made available on the Site (credit/debit card, UPI, net-banking, wallet, etc.).
4.3 All payments are subject to verification by our payment gateway/provider. We may cancel orders if we cannot verify payment or if fraudulent activity is suspected.

5. Shipping, Delivery & Risk

5.1 We arrange shipment of your purchased items to the shipping address you provide. Shipping timelines may vary depending on your location and availability.
5.2 Risk in the goods passes to you at the time of delivery. Title to the goods passes to you only once we receive full payment for the goods.
5.3 We are not responsible for delays in delivery due to factors beyond our control (natural disaster, carrier delays, customs, etc.).

6. Returns, Refunds & Exchanges

6.1 Our return, refund & exchange policy is described in full on our Returns & Refunds page [link]. These Terms supplement that policy.
6.2 Unless otherwise specified, returns/exchanges must be initiated within [ X ] days of delivery, items must be unused, with tags intact. The cost of return shipping may be borne by you unless we indicate otherwise.
6.3 Refunds, when approved, will be made via the original method of payment or as store credit at our discretion, in accordance with our policy.

7. Intellectual Property

7.1 All content on the Site (designs, text, graphics, logos, images, videos, software) is our property or that of our licensors and is protected by copyright, trademark and other laws.
7.2 You may view, download and print pages from the Site for your own personal, non-commercial use only. Any other use (reproduction, modification, distribution, republication) is strictly prohibited without our prior written consent.

8. Use of the Site & Prohibited Activities

8.1 You agree not to use the Site in any way that:

  • violates any applicable law or regulation;

  • is fraudulent or harmful;

  • interferes with or disrupts the operation of the Site.
    8.2 We reserve the right to suspend or terminate your access to the Site at any time for any reason, including if you breach these Terms.

9. Disclaimers & Limitation of Liability

9.1 The Site and its contents are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied (including warranties of merchantability, fitness for a particular purpose, non-infringement).
9.2 In no event shall Highzoo, our directors, officers, employees or affiliates be liable for any indirect, incidental, special or consequential damages, loss of profits, data, use, goodwill or other intangible losses arising out of or related to your use or inability to use the Site or goods purchased from us.
9.3 Our maximum aggregate liability for any claim arising out of or in connection with these Terms or your purchase shall not exceed the amount paid by you for the product in question.

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of [City, State], India for the resolution of any disputes, to the extent permitted by law. (You waive any claim that such jurisdiction is inconvenient.)

11. Amendments & Modifications

We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

12. Severability & Waiver

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be deleted and the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right shall operate as a waiver of that right.

13. Contact Information

If you have questions or concerns about these Terms, please contact us at:
Highzoo